Refund Policy

Thank you for choosing Brooks Models. Our commitment is to provide our customers with quality products. If, for any reason, you are not fully satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund:

  •  Items must be returned within 14 days from the date of purchase.
  • Items must be unopened and in their original packaging. They should be in a resaleable condition, meaning that there are no marks, damages, or alterations to the original packaging or the item itself.

2. Exclusions:

  •    Opened or used items are not eligible for a refund. If such items are returned, they will not be refunded in any form, including store credit.
  • If you return opened or used items, we will not return these items to you unless postage/courier costs are covered in advance by the customer.

3. Refund Amount:

  •   Refunds will only be made for the item’s purchase price. Postage costs, both original and return, are non-refundable.
  • All refunds will be made to the original payment method.

4. Return Shipping:

  •   Customers are responsible for the cost of shipping the items back to us.
  • Items should be packed securely to avoid damage during transit. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Initiating a Return:

  •  To start a return, please contact us at info@brooksmodels.co.uk. Provide us with your order number, the item you wish to return, and the reason for the return.
  • After receiving a return confirmation from us, please send your item to the provided return address.

6. Processing of Refunds:

  •  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

7. Questions:

   If you have any questions about your return or the refund process, please contact us. We’ll be happy to help.